EVE Search - Announcement:Known Issues - Rubberbanding & Latency

Announcement:Known Issues - Rubberbanding & Latency

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CCP Darwin C C P C C P Alliance 2352	Posted - 2017.01.21 17:22:11 - [1] - Quote Dark Magni wrote: I find it disturbing how CCP is declaring the support tickets to be a highly valuable source of information When submitted in-game, bug reports (which are not support tickets) provide us with a detailed package of technical information about your client's state in addition to the information you enter in the report. If filed shortly after a problem occurs, bug reports can give us information about what happened in your game client at the moment you experienced the problem. In some cases, either by itself or in combination with our own telemetry, this can be the extra piece of information that allows us to reproduce a bug, or in some cases even fix a bug that we cannot reproduce. CCP Falcon says that the team working on this issue (which does not include me) has what they need at this time. However, if in the future you experience strange behavior that you believe to be related to a software defect, pressing F12 and clicking Report Bug in-game will open the bug reporter window, and you can submit a report describing it. Note that, unlike support tickets, bug reports are not a way to get personal assistance with a problem. So, if you are having problems logging in to your account, wish to ask for reimbursement, or have some other issue that requires someone to help you personally, I recommend filing a support ticket as well as filing a separate bug report if you feel it's warranted. CCP Darwin GÇó Senior Software Engineer, Art & Graphics, EVE Online GÇó @mark_wilkins

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